*Cemetery Monuments and Markers*

In addition to the terms below, each monument or marker sale has it's own agreed contractual terms and conditions. Each aspect of the sale of a monument will be spelled out in the contract. Aspects may include but are not limited to design, size, color, lettering, freight, delivery, Installation and payment options.

Lasting Impressions requires signed approval from each cemetery before an order is placed for production. This is a courtesy service provided to our customers to verify the order placed is within the cemeteries rules and regulations. Providing this service is to help the customer verify the cemetery will accept their order, however, it is solely the responsibility of the buyer to insure the item they are purchasing is within all cemetery rules and regulations.

*Cemetery Installation Fees and Regulations*

Lasting Impressions is not responsible for any cemetery or installation fees. The prices you are given by Lasting Impressions do not include the cost of installation. Many cemeteries will have fees for installation and endowment care that you will pay directly to them. Check with them to find out what those charges might be. Most cemeteries require payment in full before accepting delivery of a memorial. When you check with them about their rules and regulations, verify when the payment has to be made. It may be possible to pay them as soon as you order the
memorial.

Lasting Impressions will do everything in it's power to ensure that all memorials sold meet the requirements of the cemetery in which it is being installed. It is , however, ultimately the responsibility of the purchaser that the monument or marker conforms to the cemeteries regulations.

*Natural Materials*

When purchasing a memorial or a marker, the purchaser acknowledges that granite is a natural material with
variations in color and characteristics. Please see the color samples on the monuments page for the standard granite colors for the monuments, bronze and granite markers. Each of these colors is standard and is included in the price of each item. Occasionally, cemeteries require granite memorials and markers be a color of their choosing. Please contact the cemetery to see if a particular color is required.

*Shipping*

Delivery time is normally 4-8 weeks from receipt of layout approval, additional design elements may extend the delivery time. All memorials are shipped via truck freight. All freight cost are included in the price of the memorial or the marker to the cemetery or business destinations within the continental U.S.. Additional shipping charges will apply if the product is shipped to any other area. Residential delivery is available at an addition charge. Any special shipping requirements will be the responsibility of the purchaser. It is important to inspect the shipment and the product immediately. The time frame to file a claim is 15 days. All merchandise should be retained in the original shipping container in the same condition when damage was discovered-until an inspection can be done. While Lasting Impressions will assist in filing a claim for damages, we are not responsible for the memorial or marker after the bill of lading has been signed and delivery has been accepted.

*Payment*

Lasting Impressions must be paid in full before submitting order for production. On cemetery markers and memorial stones, purchaser will receive a layout for their approval. Production will not begin until signed copy of layout is received from purchaser by Lasting Impressions and project has been paid in full. We accept payments in form of credit cards, money orders and personal checks. All personal checks must clear the bank before production. There will be a $35.00 fee for returned checks.

*Sales Tax*

Sales tax will be added to all orders shipped within the state of California at the rate of 7.375%. Purchaser will be responsible for any applicable taxes in states other than California.

*Cancellations*

Purchaser has the right to cancel an order up to 48 hours after payment has been made.

Other Products Terms and Conditions

Customer designs, pet memorials, plaques. custom tiles and specialty items must have signed approval before production begins. A layout will be sent to purchaser before production for approval. Type of material must be verified and signed for by purchaser before production starts. These products vary in material, size and dimension. All products received by Lasting Impressions from purchaser to be engraved must be approved by Lasting Impressions before receiving item.

These items have same conditions as above for shipping, payment and taxes.